Call Center Training

The Call Center is at the center of all disaster response for ADRN. In the middle of a crisis, ADRN’s Call Center may receive up to 1,000 calls per day from desperate people that need information, someone to talk to, receive prayer and/or be sponsored by a Shepherd from one of the churches on our network. The Call Center also becomes an important place to collect vital resource information such as available supplies, donations, businesses offering their services and volunteers asking how they can help.

This vital training will teach you how to work with our phone system, respond properly to those in dire need, and cover many different positions within the Call Center that are equally important. The last hour of the training will offer a realistic simulation to help you practice your newly learned skills and understand the fullness of the position.

To volunteer in the ADRN Call Center, you must complete I AM Ready Basic Training, Call Center Training (Course ID 129) and have a passed background check.